Return Policy
At thejmclshop.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the following policy.
Returns Period
You may return most items within 30 days of delivery. The product must be unworn, unwashed, and in its original condition with all tags and packaging intact. Proof of purchase is required for all returns.
Non-Returnable Items
For hygiene and quality reasons, certain items cannot be returned unless faulty:
- Final sale items
- Worn or altered garments
- Items without original tags
- Personal hygiene products
- Swimwear and intimate apparel
Returns Process
To initiate a return:
- Visit our Returns Portal online
- Complete the return request form
- Receive approval and instructions
- Package items securely
- Ship using provided label
Return Shipping
Return shipping costs are the customer’s responsibility unless:
- Item received is damaged
- Wrong item was shipped
- Product defect is confirmed
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect returned items. Original shipping fees are non-refundable.
Quality Inspection
All returned items undergo:
- Fabric condition check
- Tag verification
- Original packaging assessment
- Hygiene standards review
Store Credit Option
We offer store credit for:
- Items without receipt
- Returns after 30-day period
- Final sale returns
- International returns
Damaged Items
For damaged products:
- Contact us within 48 hours
- Provide photos of damage
- We cover return shipping
- Full refund or replacement
Special Circumstances
- Holiday returns extended until January 15
- Gift returns require gift receipt
- Store credit issued for gift returns
For complete return details, visit our website.
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